The issues surrounding Samsung’s latest phone aren’t bothering the creators, with the new phone still set to hit shelves at the end of April.
According to a Samsung spokesperson, the issue with screen damage is a result of customers removing a top layer of the screen.
“The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches,” they said in a statement to Inverse.
A few people who received a review phone – the device retails for almost US$2000 (NZ$2974) – prior to its release, have reportedly been removing this layer, causing damage to the phone.
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“Removing the protective layer or adding adhesives to the main display may cause damage.”
This wasn’t made obvious to the limited number of reviewers who received the phone, but the company will rectify this mistake by making sure “this information is clearly delivered to our customers”.
However, those who kept the protective layer intact still reported breakages and said the phone was “completely unusable”.
A number of journalists who received the phone where surprised to hear it will still be publicly launched, especially given the large price tag.
“Samsung will regret launching the Galaxy Fold like this. There are significant hardware issues here. For a $2000 phone, this is clearly not ready for consumers,” tweeted Tom Warren, senior editor of The Verge.
According to Samsung, the screen is able to withstand being opened and closed 200,000 times, or 100 times a day over five years.
In regards to the launch of the phone, a spokesperson told the Wall Street Journal “there are no changes to the plans”.
The April 26 launch in the US will go ahead. The New Zealand launch date is yet to be announced.